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Welcome to our online shop

Order Hotline : 0161 727 8863

Terms & Conditions

Violent Crime Reduction Act 2007

Airsoft guns are now considered as Realistic Imitation Firearms (RIFs) so you will only be able to purchase one if you have an airsoft skirmisher membership number or re-enactors defence/exemption under the VCR Act 2007, and are 18 or older. For more details visit here*

Refunds

We will accept any item which remains sealed and is in an unused and saleable condition within 7 days of receipt.

Refunds are given upon receipt of satisfactory products at our address.

In the unlikely event you wish to return an item for refund, it is essential you contact us first. We recommend that all returns are sent recorded delivery to ensure we receive the item. Proof of postage is not proof of receipt. You will be responsible for any costs incurred as a result of returning a product to us. We will accept costs incurred for items returned to you.

An administration/ re-stocking charge of 15% may be required for larger items. Refunds for purchases which require UKARA(United Kingdom Airsoft Retail Association) but no UKARA defence or another valid defence under the VCRA( Violent crime reduction act 2007) can be established will be subjected to a 15% restocking fee. More information about VCRA and UKARA defence, click on the acronym.
 
If a deposit was made for a RIF to become a two tone, the full deposit made for that particular item and the two toning fee cannot be refunded.

This does not affect your statutory rights as a consumer.

Availability

All items are subject to availability. Our site will be updated regularly and in the unlikely event that ordered items are not available, you will be notified as soon as possible to discuss the options available e.g. substitute items or an estimated time of delivery.

Ordering errors

You are able to correct any mistakes during the on-line ordering process, until the point at which you click ‘submit’ on the final page of our order process. An administration fee of 15% may be charged if we are required to deal with errors in ordering, if the fault lies with you.

Delivery charges

Delivery charges vary depending on the type, size, weight, distance or service, our standard charges go up from £3, £6 and £9. Orders over 30kg, outside England Wales or Scotland needs to contact us on 0161 727 8863 during our opening hours to settle delivery cost. Delivery costs cannot be refunded. Items may be collected from one of our skirmish sites. You should telephone 0161 727 8863  to confirm this option. Delivery schedule will depend on time the order got to us, our business hours and if we have the stock to cover your order. No money will be taken out from Paypal unless we can forfill your order. Our Standard Delivery tiime can take up to 21 days to deliver, orders with 48 or 24 delivery service can only be guaranteed if the order was recieved before 10am on our next working day, otherwise it maybe sent on the following working day. 24 and 48 delivery service can be either Parcelforce or Royal Mail depending on the size of the package. Note our Weekday business hours are Tuesday to Friday. All Postage from First and Only will have a proof of postage on delivery. Pick up Service is only available on certain Skrimish sites within First and Only Ltd and requires a notice of 5 working days to guarantee the item will get to your chosen site. The items can then be collected during the open days of the particular skirmish site. 

Confirmation and acceptance of your order

We will confirm your order via the e-mail address you provided during the on-line order process. Acceptance of your order with us is confirmed in an e-mail advising you your item(s) have been despatched.

Cancellation right

When ordering within the European Union you have the legal right to cancel your order within seven working day of receipt of the goods. Postage and Packaging costs may not be refunded on cancelled orders. Orders of gun which have been two toned by us and orders collected from skirmish sites are not included in this cancellation right. This does not affect your statutory rights as a consumer. For information on how to exercise your right to cancel please phone 0161 727 8863

Purchasing restrictions

All the R.I.Fs, Knives and certain comsumables on our website are only available to customers aged 18 and over. When placing an order with us you confirm that you are 18 or over and that you accept these terms and conditions. First and Only Retail use age verification software during our registration process. We reserve the right to contact you to confirm your age when deemed necessary.

Pyro techinics, batteries , gas and weapons have resticted delivery rules.

Weapons cannot be delivered outside the UK due to cost of delivery and outside border laws and restrictions. Weapons going to the UK islands like Isles of man and Northern Ireland will incur a delivery cost of £30. Correct (Dec 2016)

Pyro Techinics and Lithium Batteries have a strict no delivery Policy but can be picked up on our allocated sites.

Gas including CO2 capsules is restricted to 2 items at a total of 300ml, Over this amount and it will be treated as a strict no delivery policy. 

Links to external websites

To assist you in the hobby we have placed links to other websites that may be of interest to you. We have no control over content of these sites and therefore do not accept any liability in respect of your use of these sites or their content.

Damage to your computer

First and Only Retail take every care to ensure that this website is free from viruses and defects. However we cannot guarantee that use of this website or any website accessed through it will not harm your computer. It is your responsibility to ensure that you are using suitable equipment and software to view the website and screen out possible threats to your security. First and Only Retail shall not be liable to any person for loss or damage to any equipment as a result of using this website.

Exclusions of Liability

Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of First and Only Retail, or any of its employees, agents or fraud. These disclaimers and exclusions shall be governed by and construed in accordance with English Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Changes to Legal Notices

We reserve the right to change these terms & conditions and you should ensure you are up to date with any amendments when placing your order.
Use of this Website from outside the UK

Unless otherwise specified, the materials on this website are directed solely at those who access this website from the United Kingdom. First and Only Retail make no representation that any of our products or services is appropriate for use in other locations. At present we do not offer products or services for sale outside the UK. However, if you wish to purchase products or services from outside the UK please telephone 01617278863 to confirm that this will be possible. Non UK Visitors to our website are responsible for compliance with local laws if, and to the extent, local laws are applicable.

Law, Jurisdiction and Language

This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

These terms and conditions do not affect your legal rights.

By placing an order on this site you confirm that you are over 18 and accept these terms and conditions.

Warranty

  • 12 Month warranty on AEG(Automatic Electric guns) rifles
  • 6 Month warranty on AEP ( Automatic Electric pistols) Pistol
  • 6 Month warranty on gas pistols
  • 6 Month warranty on gas and spring rifles
  • Pre owned warranty is 1 month
  • There is no warranty of guns sold under our escrow service.

To book your replica or AEG in for repair, please call us on 0161 727 8863

Returns Policy on any new AEGs, GBBs, Springer’s and or accessories

In the unlikely event that your new Airsoft replica or accessory purchased form First and Only Retail is faulty, please contact us by telephone (0161 727 8863) or by e-mail (retail@firstandonlyairsoft.com) to discuss the issue. At our discretion, if the originally purchased goods are returned and are confirmed to be faulty by our engineers, the product may either be repaired by our engineers or the manufacturer or a replacement product will be dispatched to you.

No refunds will be given on any product that has been damaged by negligence, carelessness or misuse.

Any goods returned that have no fault, as confirmed by our engineers, will be subject to a re-stocking charge (we reserve the right to charge our standard re-stocking/administration fee of 15% of the invoice value for the goods returned)

Please Note: Incorrect delivery instructions are not a reason for goods to be returned, re-delivery or stock returns will be charged.
Any items returned under our 30-day money back guarantee must be “AS NEW”; unopened, unused and in the original, undamaged packaging with no items missing from the packaging (including the complimentary packet of BBs if supplied).

IF YOU HAVE ANY DOUBTS PLEASE CONTACT US IMMEDIATELY

Our engineers are trained and authorised to undertake repair and remedial work. Under no circumstances should you attempt to disassemble any product purchased from First and Only Retail yourself as doing so will immediately invalidate your warranty.

Please observe any advice given at the time of purchase concerning battery types and power as using an incorrect power source will invalidate your warranty.
If a product proves faulty within the warranty period, due to a manufacturing defect, you should contact First and Only Retail immediately. First and Only Retail will then identify the problem and if necessary have the problem resolved under the terms of our guarantee. All valid repairs are free of charge for both parts and labour subject to the following conditions:

Conditions of the Warranty:

Original receipt required as proof of purchase. No products will be worked on under these terms without original proof of purchase.

Service Centre:

  • Too book a repair/ Upgrade/ Service please call 0161 727 8863.
  • Delivery charge is not included in the service and will incur an extra cost of £10
  • Collection from the store is available with no extra cost.
  • Collection from one of our Northern run sites (Otley, Leek, Bolton, Wrexham, Bridgnorth) is also available at no extra cost as long as it is pre booked .
  • Service on new guns unless sold by First and Only will void the warranty for the original sale.
  • Any goods not collected and paid for after 6months will become the property of First and only and will be disposed of to recover cost incurred.

Exclusions

First and Only Retail warranty does not include any the following:

  • Any transportation costs incurred in transporting the item back to the First and Only Retail for repair.
  • Any breakages as a result of accidental/negligent damage.
  • Any routine maintenance required
  • Any faults arising from misuse
  • Any faults arising from any repairs not previously carried out by First and Only Retail
  • Any upgrades that have been installed in the product other than those done by First and Only Retail engineers
  • Any faults arising from the use of poor quality sub-standard BBs (Staff can provide full details of approved BB makes). Do not use black BBs made by ICS, Aim or other makes. Excel (new). Some Bio BBs also should be avoided.
  • If a GBB (gas blowback) product is being covered under our warranty then our warranty will be void if the item has been used with anything other than HFC 144A Gas.

Your First and Only Retail warranty is also invalidated if:

  • The product has been altered or adjusted in any way from its original format (unless carried out by our engineers)
  • The product is returned in insufficient packaging.
  • Any repairs or maintenance to the item(s) have been carried out by anyone other than First and Only Retail personnel
  • Our tamper proof safeguards are damaged or have been removed in any way.
  • A fault has arisen from the use of poor quality sub-standard BBs
  • You use any gas other than 144A in Marui GBBs.

First and Only Retail may change the terms and conditions of our warranty from time to time and you should ensure you are up to date with any amendments when placing your order.

English law governs these conditions of use and any dispute connected with this site is subject to the exclusive jurisdiction of the English courts.