Contact information
If you need to get in touch with First & Only Retail, we’re here to help.
Please use the contact details below for all enquiries relating to orders, returns, products, shipping, or general support.
Customer Support
Email: info@firstandonlyretail.co.uk
We aim to respond to all enquiries as quickly as possible. During busy periods, response times may be slightly longer.
Orders, Returns & Refunds
For faster assistance, please include the following in your message where applicable:
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Your order number
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Full name used on the order
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A brief description of your enquiry
This helps us locate your order and resolve your issue more efficiently.
Business Address
First & Only Retail
Swinton Hall Industrial Estate, Unit 5
Manchester
M27 4AJ
United Kingdom
Legal & Privacy Enquiries
If your enquiry relates to data protection, privacy, or exercising your rights under data protection laws, please contact us via email using the subject line “Privacy Request”.
Response Times
We aim to reply to emails within 1–2 working days. Please note that weekends and public holidays may affect response times.
By contacting us, you acknowledge that we may process your personal information in accordance with our Privacy Policy.