Shipping policy

Last updated: 19 January 2026

This Shipping Policy applies to all orders placed with First & Only Retail ("we", "us", "our"). It should be read alongside our Terms & Conditions and Returns & Refunds Policy.

1. Shipping locations

1.1 United Kingdom

We currently ship orders within the United Kingdom and to our Airsoft on site locations.

1.2 International shipping

International shipping may be available on selected items only. Due to the nature of airsoft products and accessories, international orders are placed entirely at the customer’s risk.

It is your responsibility to ensure:

The items you order are legal in your destination country
Any required licences, permits or documentation are obtained before ordering

We are not responsible for items seized, delayed, or destroyed by customs authorities.

2. Shipping methods & delivery times

Available shipping options, costs, and estimated delivery times are shown at checkout.

All delivery times are estimates only and are not guaranteed. Delays may occur due to factors outside our control, including but not limited to:

Courier delays
Weather conditions
High order volumes
Stock availability

We are not responsible for consequential losses caused by delayed delivery (for example, missed game days or time off work).

3. Order processing times

Orders are typically processed and dispatched within the timeframe shown on the product page or during checkout.

Please note:

Orders containing two-tone services or workshop services will require additional processing time
Orders placed on weekends or public holidays will be processed on the next working day

4. Delivery responsibility & failed deliveries

All orders are shipped via a third-party courier.

It is your responsibility to ensure:

The delivery address is complete and accurate
Someone is available to receive the delivery

If a delivery attempt fails because no one is available, delivery charges will not be refunded.

If a parcel is redirected due to an incorrect or incomplete address, the courier may charge a re-routing fee. We reserve the right to pass this fee on to you.

5. Lost, delayed, or stolen parcels

5.1 Lost or delayed in transit

If you believe your parcel has been lost or significantly delayed in transit, you must notify us as soon as possible and no later than 7 days from the dispatch date so we can investigate with the courier.

5.2 Marked as delivered but not received

If a parcel is marked as delivered but you believe it has not been received:

Contact us immediately
Check with neighbours or household members
In some cases, a police report or crime reference number may be required

If a parcel is stolen after delivery has been confirmed, this may need to be reported to your local police.

6. Shipping restrictions (airsoft items)

For legal and safety reasons:

Airsoft replicas may only be shipped to customers aged 18 or over
Orders may be held for age or defence verification where required by law
We reserve the right to cancel and refund orders that cannot be legally fulfilled

7. International customs & duties

For international orders:

Customs duties, taxes, and fees are the responsibility of the customer
Delivery times may be extended due to customs processing

If an order is refused, seized, or returned by customs, shipping costs are non-refundable.

If goods are returned to us by customs, we may refund the cost of the goods excluding shipping, minus any charges or fees imposed by the customs authority, once the goods are received and inspected.